SongBox FUN Support
How to reach us
- Telegram: @SongBox_AI_support
- In the bot: the /support command or the "🆘 Support" button in the menu — it also shows your ID for the request.
- Payments with Telegram Stars: the /paysupport command.
We reply in private Telegram messages — within one day. We do not run group chats for support.
What to include in your request
To help us help you faster, please include:
- what happened and when (date and approximate time);
- your ID from the "🆘 Support" screen;
- for a payment question — the payment number from the receipt or the bot's message, and the pack you chose;
- for a song question — its title from "My songs".
Never send bank card details, passwords or SMS codes — support will never ask for them.
Frequently asked questions
I paid, but the songs did not arrive. Wait a few minutes: the payment system and Telegram sometimes confirm payments with a delay. Do not pay again. If your balance has not been topped up after 15 minutes, write to support with the payment number.
Where is payment? The bot says payments are coming soon. The service may run in demo mode: no payments are taken, and songs are created free of charge within the limit the bot shows. When payments launch, prices will appear in the "Balance" section and via the /prices command.
The song was not created. If creation failed for a technical reason, the song is automatically returned to the balance. You can try again.
The bot refused to create a song. The request did not pass the automated content-rules check (Terms of Service, section 4). No song is debited for such a request — change the request and try again. If you think the refusal was a mistake, write to us.
The bot temporarily won't let me create songs. After several moderation refusals within a day, creating songs is restricted for about 24 h; the bot warns you in advance. The restriction lifts by itself. Balance, "My songs" and support work as usual.
I want my money back. Write to support within 24 hours of payment. Refund conditions are in the Terms of Service (section 7). Please do not request a chargeback through your bank without contacting us first: that way the issue is resolved faster.
How do I change the language? The "🌍 Language" button in the bot menu. The song language is chosen separately, when you create a song.
I want a copy of my data or want it deleted. Write to support from the same Telegram account. More details are in the Privacy Policy (section 6).
Documents
- Terms of Service — /terms
- Privacy Policy — /privacy
- Prices — /prices